Shipping & Handling: Orders are shipped out within 2 business days of receipt. Using Standard Shipping. Please allow for 7 to 14 days for your package to arrive. You will be sent an e-mail verifying that the package has been shipped, along with a tracking number. In most cases we use the United States Postal Service for shipping. Others can be used upon request; please call prior to placing order.
Payment Methods: We accept Mastercard, Visa, Discover and American Express, as well as Paypal. Your billing address must match the billing address for the credit card you use to pay for your items. You can also order by calling us at (315) 495-2470, Tuesday thru Saturday 10 am to 5 pm EST. Mail in orders will also be accepted when accompanied by Cashier's Check or Money Order.
Refunds/Exchanges: We offer a 30 day return from the date that we ship your package. Shipping charges are non-refundable. You must contact us prior to returning your item(s). Credit will be applied to the same credit card that was originally charged. All returns must be in NEW condition and include the original packaging, including labels. No washed, used or worn items will be accepted. We reserve the right to make the final decision regarding the condition of returned item(s). Your refund or exchange will be issued/shipped once we have verified that the item(s) is in new condition.
Shipping Damage: If your item arrives damaged please keep ALL packing material. It is sometimes necessary to show damages to the shipping carrier for an insurance claim. We will replace the item at no additional charge to you. In the event that the item is no longer available we will issue you a full refund, including the original shipping charges.
Privacy: Between Us Sisters, Inc. will never share your personal information with ANYONE for any reason. We know people like their privacy, and we respect that.